Sharaf Electronics’de memnuniyetiniz bir garantidir. Sharaf ElectroStore‘dan satın almış olduğunuz ürün/ürünlerin 40/2003 sayılı T.K.Y. maddesi çerçevesinde ayıplı olmayan ürünleri müşteri memnuniyeti kapsamında, satın aldıktan sonra 7 gün içinde (fatura tarihi ile başlamaktadır) iade ve değişim hak/hüküm koşulları aşağıda belirtildiği gibidir.

At Sharaf Electronics, your satisfaction is a guarantee. For customer satisfaction referring to the No. In accordance with 40/2003 to the article of T.K.Y. if you are not satisfied with your purchase we will take it back within 7 days from the date of invoice or home delivery of the product/s. The return and exchange is subject to the following terms and conditions. 

For Return and Exchange of the product(s), Customer can visit the nearest Sharaf Electronics Stores and Center in TRNC, call Sharaf Electronics Customer Support Line (0533-8508820) or email us at customerservice@sharafstore.com for assistance.

CONDITIONS TO BE MEETED FOR APPROVING RETURN AND EXCHANGE REQUEST

4.              After delivery, if the product does not work according to the user manual/does not meet the declared technical specifications, it will be replaced or returned.

·       After verification by the technical service, the process may take up to 5 business days. Refund/Exchange will be made only after the inspection/technical report.

·       Except for hygiene products, boxed and accessory products are evaluated with a minimum 20% deduction.

SITUATIONS WHERE RETURN OR EXCHANGE IS NOT POSSIBLE

1.     If more than 7 (seven) days have passed since the invoice date

2.     When the original invoice cannot be presented

3.    If the online activation code has been scraped or used

4.    If there is anything missing in the product packaging

5.     If there is use contrary to the user manual

6.    If there is liquid contact

7.     If there is physical damage

8.     Clothing items

9.     If the device has a global warranty or accessible packages starting with installation/activation

10.  If the package has been opened for mobile phones, televisions, headphones, gaming computers, game consoles, game controllers, charging cables, adapters and printers.

11.  Personal care hygiene products

12.  Apple products without Apple account deactivation

WARRANTY TERMS AND CONDITIONS

1. All products you purchase from Sharaf Elektronik stores are covered by a 2-year warranty from the date of purchase with the original invoice.

 

2. The warranty becomes void in cases caused by use such as the product(s) being opened or tampered with by an unauthorized service center, Liquid or Physical Damage.

·       Service, delivery and installation fees are non-refundable once completed and approved by Customer.

At Sharaf Electronics, your satisfaction is a guarantee. For customer satisfaction referring to the No. In accordance with 40/2003 to the article of T.K.Y. if you are not satisfied with your purchase we will take it back within 7 days from the date of invoice or home delivery of the product/s. The return and exchange is subject to the following terms and conditions. 

·       The price you pay will be processed so that you can use it for your purchases on the date of the change request. If the above conditions are met, your exchange will be finalized within 7 business days at the latest.

At Sharaf Electronics, your satisfaction is a guarantee. For customer satisfaction referring to the No. In accordance with 40/2003 to the article of T.K.Y. if you are not satisfied with your purchase we will take it back within 7 days from the date of invoice or home delivery of the product/s. The return and exchange is subject to the following terms and conditions. 

·       Regardless of the payment method (Cryptocurrency, Foreign Currency, Credit/debit card and wire transfer, bank transfer), in case of return of the purchased product/products, ONLY the amount collected on the invoice will be paid in Turkish Lira in cash or by loading a gift card.

At Sharaf Electronics, your satisfaction is a guarantee. For customer satisfaction referring to the No. In accordance with 40/2003 to the article of T.K.Y. if you are not satisfied with your purchase we will take it back within 7 days from the date of invoice or home delivery of the product/s. The return and exchange is subject to the following terms and conditions. 

·       If the product is returned and there is any data or information in its memory or storage device, Sharaf Electronics will not be responsible for any loss or transfer of such data or information to another product given to the customer as an exchange.

STORE MANAGEMENT WILL ACT ACCORDING TO THE ABOVE POLICIES AND THE DECISION OF STORE MANAGEMENT WILL BE CONSIDERED AS THE FINAL DECISION.